All requests for access to personal information should be in writing and addressed to Customer Service Manager of Engy Limited:


Avenida Do Dr. Rodrigo Rodrigues No.600-E, Centro Comercial First National P13-03, Macau


Tel: (853) 2875 7630



If necessary, we shall update our statement from time to time. Please visit our website from time to time.



Personal Information Collection Statement (“Declaration”)



1.      In order for you to become our member and/or for us to provide services to you, it is necessary for you to provide us with your personal information. If you are unable or unwilling to provide us with complete and correct basic personal information, we may not be able to admit you as our member or we may not provide or continue to provide to you our services.



2.      We shall keep your personal information confidential at all the times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal information are made in compliance with and in accordance with the laws of the Macao SAR.



3.      We shall keep your personal data in border of Macao SAR only



4.      This statement describes the specific wordings are set out as below:


“Retail Goods or Services” means sales of goods or provision of services in relation to any of the following (whether through physical or online channels): food, water & beverages, restaurants, catering, groceries, household products, general merchandise, health & beauty, lifestyle, pharmaceuticals, fragrance & cosmetics, stationery, books and paper products, confectionary, toys, clothing, shoes, baby products, pet products, fashion accessories, bags & luggage, jewellery, watches, furniture, plants and accessories, sports & leisure equipment, phones & mobile devices, electronics & electrical appliances, computer software and games, fuel, motor vehicle services and educational products and services.



5.      You agree that the Personal Data you provide to us and all information relating to the use of our website may be used and retained by us for:



a.      providing you with our services;


b.      providing you with retail goods or services and verifying your payment details/status;


c.       processing your order for purchases including all payment instruction, direct debit credit service arrangement;


d.      communication with you on all matters relating to your purchases with our related goods and services;


e.      carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting Retail Goods or Services that are likely to be of interest to you;


f.        providing you with regular communications from us with details of our retail business and relevant benefits;


g.      management, operation and maintenances of our related goods and services;


h.      designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you;


i.        investigation of complaints, suspected suspicious transactions, and research for service improvement;


j.        prevention or detection of crime;


k.       disclosure as required by law


l.        aggregated behavioral analysis


6.    We intend to use your Personal Data for direct marketing to you (whether by post, email, phone, SMS, or other media whether now known or available in the future) in relation to offers and promotions from us:



Third party merchants that we cooperate with to provide benefits to you in relation to the following types of products or services:


a)    Retail Goods or Services (referring to the above definition) ;


b)    financial, investment, insurance, banking and credit cards;


c)    transportation, travel and accommodation;


d)    sports, leisure, recreation and entertainment;


e)    telecommunications products and services;


f)    e-commerce (including trading and payment platforms and online auctions).



Kindly note that we may not use your personal information unless we have received your consent (which includes indication of no objection) to the intended use.



7.      We may disclose and transfer your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us, and we may also disclose and transfer to any of our actual or proposed assignees or transferees of our rights with respect to your Personal Data in connection with a re-structuring of our retail business, and/or merger (as between us and a third party), sale, or transfer (whether of assets or shares, in whole or in part), to use, hold, process or retain such Personal Data for the purposes mentioned in clauses 5 and 6 above.



8        You have the right to:



l   check whether we hold any of your personal information;


l   access your personal information held by us;


l   require us to correct any personal information which is inaccurate;


l   ascertain our policies and practices (from time to time) in relation to personal information and the type of personal information held by us;


l   opt out from allowing us or other parties to use your personal data for direct marketing


 9   If you wish to raise the above requests should be addressed in writing to the following address:


     Avenida Do Dr. Rodrigo Rodrigues No.600-E, Centro Comercial First National P13-03, Macau


Tel: (853) 2875 7630



Should you have any enquiry, please send us by email


 In accordance with the Personal Data (Privacy) Ordinance, we have the right to charge you a reasonable fee for the processing of any personal information access request. Nothing in this statement shall limit your rights under the Personal Data (Privacy) Ordinance.